Communication Feature Update: Email Attachments

Starting Monday, March 2, 2015, email attachment files will no longer be included in the emails sent from your ChapterWeb website. Links to the attachment will remain within your message body and users will click on the link to download the file(s). This update will not change how you choose attachments and send emails — you […]

ChapterWeb-inar Questions Answered!

For those of you who couldn't attend the webinar today, here are some of the most asked questions during our Webinar event: Is there any easy way to post a series of pictures? Yes! On the Photos tab, you can select multiple photos at once to upload to the site. Will this webinar be recorded […]

New Themes Launched for NCL!

Good news! We’ve launched two new themes for our NCL Chapters! See previews of the theme’s below: To use this theme, go into your “Settings” page and select in the Public Themes option “NCL Pink”     To use this theme, go into your “Settings” page and select in the Public Themes option “Yellow Roses […]

Exclusive Event: ChapterWeb-inar!

What is the ChapterWeb-inar? This event offers the ability for current organizations already using ChapterWeb, and those not yet using ChapterWeb to learn more about our team and our product. We will be giving a demonstration of the website that will last approximately 30 minutes, and hold a Q&A session afterwards. Once you sign up […]

ChapterWeb January Newsletter

Didn't recieve the January newsletter? You still get your hands on it!  

ChapterWeb October Newsletter

Happy Fall! It's officially fall, and we're officially rolling out great updates for all ChapterWeb users! Big Updates! Let's start from the top, the BIG things we've added: Sub Categories in the Files Area! Increased file restrictions like permission based folders. Multiple file and photo uploading (including folders!) Calendar filtering so you can find your […]

New Functionality: Multiple File Uploads, File Sub Categories, and More!

We've added new functionality! Here are a few of the great new features that have been added to the latest version of ChapterWeb. Multiple File Upload You can now add multiple files or photos at one time in your ChapterWeb account. Photo Gallery You'll now notice instead of "Browse" we have a "Select" button (see […]

Print Directory Additions and Improvements

We've added a a new PDF export option and given you the ability to better filter your PDF directories from the Member tab. Here are the changes that we've recently made: If you are part of a National Charity League… We've now changed all directory exports to show only the filtered by Class Ticktockers. If […]

Overview of Roles, Statuses, and Positions

How do roles, statuses, and positions all work together on ChapterWeb? Good question. Roles When you think of roles on ChapterWeb, think of the permissions that you are giving to a member to perform certain tasks. At the very top level you have the Administrator. The Administrator has the ability to read, write, delete, and […]

New Calendar Updates Released!

In the next several days if you are using ChapterWeb 2.0 you'll see some significant changes to the Calendar section. We've added some new features as well as brought back some functionality from ChapterWeb Classic. Below is a list of what we'll be adding (don't worry, a how to guide on using the new features […]

ChapterWeb Current Uptime Statistics

We are serious about our customer support. When we say our product is the best there is, we truly mean it and we believe we have the best support to go with it. We promise you the best possible up times and the best possible product we can provide. Since the beginning of 2011 ChapterWeb […]

March 2011 ChapterWeb Newsletter (for National Charity League)

Viva, Las Vegas! We're pleased to announce that for the third year in a row, we've been invited back to the National Charity League Conference – this year in Las Vegas, Nevada. Last year was a blast; we got to meet so many of our valued clients, see some new faces, and explore beautiful Bellevue, […]

February ChapterWeb Updates Released!

Hello! If you've just logged in this morning you'll notice some changes that we've put into place on your ChapterWeb account. Some of the most notable changes are: The ability to change the order of a waitlist or sign up list Filtering capabilities in the member area (ex: select Member Role: Patroness and Class of […]

Updates Coming to ChapterWeb!

Hello! This week we'll be rolling out some updates to ChapterWeb. This week you can expect to see: Calendar view options Donated Funds management for philanthropies Filtering patronesses on the reports by their Ticktocker classes Calendar View Options Starting this coming week you'll be able to choose the way you view your chapter calendar. You […]

December 2010 ChapterWeb Newsletter

If you didn't get our Newsletter in your inbox, it's not too late! We've added our newsletter below for your enjoyment. 🙂    Happy Holidays! From everyone here at ChapterWeb, we’d like to wish you a very warm holiday season! As the year draws to an end, we wanted to give our users a review […]

Unable to use the “To” function on the Communications Page?

If you are unable to use the "To" function on the Communications page (meaning, if it shows as a drop down box and not a text field) you might need to do a hard refresh on your browser. Follow the steps below to refresh your browser: Open your browser (Internet Explorer, Firefox, Safari, etc.). Browser […]

New Redesigned Communications Page! (Coming this week!)

The new Communications page is finally here! We'll be rolling this update out to all organizations using ChapterWeb 2.0 later this week. Here are some things you should know about this update as well as a sneak peak of the new design. We've added the ability to filter easily by the related users class. For […]

League Detail Report Error Fixed

Hello! Just a quick update – some chapters were experiencing issues while running the League Detail report as a PDF. This issue has now been corrected and all reports should be running as expected. If you have any questions, please contact us at Thank you! Your ChapterWeb Support Team

Email Issues Being Experienced by ChapterWeb 2.0 Users

Update: The email issue has been resolved as of 10am (PDT). If you experience any issues, please let us know. Thank you!   Just a quick note: We're currently working on an issue in the Communications section. Some chapters are experiencing issues this morning trying to send email out. Check back here for updates. […]

New Changes to 2.0!

In the past month we’ve made some small (and some not so small) changes to ChapterWeb 2.0. Here’s a quick over view of the changes we’ve made that you may (or may not) have noticed:   The Ability to Sign Up or RSVP for Events Directly on the Calendar We’ve recently added the ability to […]

How Reliable is ChapterWeb?

If you've ever wondered about the reliability of your ChapterWeb site, you'll be happy to know we have a 99.993% up time. We use a resource called Pingdom that tracks our uptimes as well as our outages to  make sure that we are giving our clients the best possible experience and highest quality of performance. […]

New! Calendar Updates

Hello! You might have noticed this morning if you've logged into your ChapterWeb account some changes in the calendar. We've recently added the ability to sign up for events right on the main calendar itself (see the screenshot below). If you see a an icon with a person and a plus symbol this means that […]

Feature Requests

Hello! Hope everyone is enjoying their summer. Over the past few months as we've been gaining more users to ChapterWeb 2.0 we've ran across a lot of requests for new functionality, new features, and some great feedback on what we can do to improve. As a way to keep this all in a centralized area […]

SPAM Email Warning – Do Not Open.

Hello! Today one of our chapters received a SPAM email saying it was coming to them from support. This is NOT an email from ChapterWeb – this is a SPAM email. We will NEVER send you an email asking you to run a file to fix any problems with your account. If you receive […]

ChapterWeb Classic Down for Maintenance – 5/5/2010

Starting at 10pm (PDT) on May 5, 2010 ChapterWeb Classic accounts will be down for maintenance for approximately 4 hours.  We'll be moving all ChapterWeb Classic sites to a new and improved server. If you have any questions, please feel free to contact us at Thank you! Your ChapterWeb Support Team

Email Issue with Road Runner and SBC Global – Update

Update: All issues with SBC should now be fixed. We are still testing with Road Runner customers. If you, or your chapter are still experiencing issues  receiving email from ChapterWeb using any of these companies please contact us at Thank you! Your ChapterWeb Support Team We are currently working on an issue that is […]

Quick Glance Guide Now Available

Our new and improved Quick Glance Guide for ChapterWeb 2.0 is now available. You can download it below, or on our ChapterWeb Support page in either PDF or Microsoft Word (.DOCX) format. A special thank you to NCL Gateway for the recipe card idea! Quick Glance – PDF | Microsoft Word Thank you, Your ChapterWeb […]

ChapterWeb 2.0 Down for Maintenance – 4/21/2010

Please be advised that ChapterWeb 2.0 will be down for maintenance on Wednesday, April 21st at 10:00pm PDT for approximately 2 hours. If you have any questions, please feel free to contact our support email at  Thank you! Sincerely, Your ChapterWeb Support Team

ChapterWeb 2.15 Updates!

As of Thursday, March 18th we've put into place some new and exciting updates in the ChapterWeb 2.0 interface. Please read below to get more details on the new features and functionality. Ability to sort Members by their Related Members Class Specifically marked hours are now totaled in their Own Columns Wait Listed Members will […]

ChapterWeb Sites Temporarily Unavailable

Update: Our servers are now back online and all sites are back up and running. If you experience any issues please feel free to contact our support team at As of a few minutes ago our server host Rackspace has reported an issue at their Data center. This has caused all ChapterWeb sites to […]

New Hours Design Launched!

You spoke…we listened! In the coming weeks we'll be rolling out a new design to our Hours section for ChapterWeb 2.0 users. To help make the transition easier we've explained the new design below. Administrator Hours Screen Patroness Hours Screen Ticktocker Hours Screen Administrators If you are an administrator you will see the following screen: […]

New ChapterWeb Support Forums!

We are excited to announce the all new ChapterWeb Support Forums! The forums are meant to be a place where ChapterWeb users can discuss ChapterWeb, how it is used for their organization, tips and tricks, as well as ask general support questions that could be beneficial for all ChapterWeb users. You can register for the […]

Email from ChapterWeb not Going into Inbox

If you are missing some emails coming from ChapterWeb, there could be several reasons. 1. Your ChapterWeb email is being filtered out by a SPAM Blocker. A SPAM blocker is a filter put into place by your email service to keep unwanted or "junk" email from entering your inbox. A lot of email providers who […]

SBC, Yahoo, and AT&T Email Issues Resolved

*Update: as of September 18, 2009 Yahoo has fixed this issue.* Hello! We've received a few emails about problems viewing attachments received from ChapterWeb by our SBC, AT&T and Yahoo users in the last few weeks. After some troubleshooting and great help from the ladies at NCL North Dallas, we were able to find a […]

ChapterWeb Feature Requests & Customization

Recently, we’ve received inquiries as to whether or not we are still taking new feature and customization requests for ChapterWeb Classic. Our goal, first and foremost, is to get  all chapters migrated over to ChapterWeb 2.0 as quickly and efficiently as possible. That being said, all our resources are now dedicated to the ChapterWeb 2.0 […]

ChapterWeb 2.0 Log in & Uploading Issues Experienced

Update: The issues experienced this morning (see below) have now been resolved. If you are having any problems, please contact our support team at We've had some issues arise this morning regarding some users not being able to log in and others having issues uploading documents. We're looking into this and should have everything […]

ChapterWeb 2.0 Migration Update

Recently we’ve received a lot of emails regarding the new ChapterWeb 2.0 migration by all of our Chapters still using ChapterWeb Classic. We wanted to give you a quick update on where we are and what’s been going on since you last heard from us.

Email Issues Resolved for Road Runner Customers

ChapterWeb is having issues sending email to addresses. It's now resolved and should take effect 7/31 at 9am (EST). Sorry for the trouble!

Follow ChapterWeb updates on Twitter!

ChapterWeb is now on Twitter!

New Editor Released

Recently, we've had some problems with the content and communication editor that is installed on ChapterWeb 2.0. Due to several emails that we've received about this editor we've upgraded! Some cool new features of this editor are: Easier to use interface and tools Compatibility with Mac browsers The ability to edit images: crop, re-size, and […]

We’re now on Facebook!

ChapterWeb is now on Facebook! Become a fan of ChapterWeb on Facebook and meet the support staff, get the latest updates on what’s new with ChapterWeb, and meet other ChapterWeb members!

A Bright New ChapterWeb

Hello everyone, my name is Tyler Smith and I’m a member of the ChapterWeb development team. I wanted to take some time today to introduce you to a number of new ChapterWeb developments. We’ve been working very hard for a long time to bring you these updates and are excited to be able to finally share them with you!

ChapterWeb at the National Charity League Convention

The new version of ChapterWeb is the result of over three years of development efforts and we’re very excited to begin rolling it out to Chapters!